Your Privacy,
Our Commitment

We collect information you provide directly to us, as well as information gathered automatically when you use our website and services. We only collect what is necessary to serve you well.

Information You Provide Directly

• Name, email address, phone number, and company details submitted through contact forms
• Project details, requirements, and communications shared with our team
• Billing and payment information for service engagements
• Feedback, reviews, and testimonials you choose to share
• Account credentials if you create a client portal account with us
• Files, documents, or assets you share with us during project delivery

Automatically Collected Information

• IP address, browser type, operating system, and device information
• Pages visited, time spent on each page, and clickstream data
• Referring URLs and search terms used to find our website
• Cookies, web beacons, and similar tracking technologies (see Section 04)
• Geographic region (country/city level) inferred from IP address

We use the information we collect for clearly defined, legitimate purposes. Your data is never used for anything that falls outside the scope described below without your explicit consent.

• To respond to your inquiries and provide the services you have requested
• To communicate project updates, deliverables, milestones, and timelines
• To process payments and send invoices, receipts, and financial records
• To send service announcements, newsletters, and promotional communications (only with your prior consent)
• To improve our website, service quality, and overall customer experience
• To detect, prevent, and address fraud, security issues, or technical problems
• To comply with applicable legal obligations and enforce our service agreements
• To analyze usage trends and gather anonymized demographic insights
• To follow up on project satisfaction and collect testimonials (with your permission)

MT Digitech LLP does not sell or rent your personal information to anyone, at any time, under any circumstances. We may share your information only in the following strictly limited situations:

• Trusted Service Providers: Third-party vendors who assist us in operating our website, conducting our business, or serving you — such as hosting providers, payment processors, and analytics platforms. These partners are bound by strict confidentiality agreements and may only use your data to perform services on our behalf.
• Legal Requirements: When required by applicable law, court order, government authority, or regulatory body — or when necessary to protect the rights, property, or safety of MT Digitech LLP, our clients, employees, or the public.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of substantially all of our assets, provided the acquiring party agrees to protect your information under terms no less protective than those in this policy.
• With Your Prior Consent: In any other circumstance where we have obtained your explicit, informed, and freely given consent before sharing your data.

When we engage third-party service providers, we conduct due diligence on their data security practices and ensure appropriate contractual protections are in place before sharing any client data.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and help us understand how visitors interact with our content.

• Essential Cookies: These are strictly necessary for our website to function correctly — enabling navigation, form submissions, and secure login. They cannot be disabled as doing so would break core functionality.
• Analytics Cookies: These help us understand how visitors use our website — which pages are popular, where visitors come from, and how they navigate. We use tools such as Google Analytics for this purpose. All data is anonymized and aggregated.
• Preference Cookies: These remember your settings and choices across visits — such as language or display preferences — so you don't need to re-enter them each time.
• Marketing Cookies: Used to deliver advertisements relevant to your interests and to measure the effectiveness of our promotional campaigns. These are only active if you provide consent.

We take the security of your personal information seriously and implement industry-standard technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.

• SSL/TLS encryption for all data transmitted to and from our website and client portals
• Secure storage of sensitive data on password-protected, access-controlled servers
• Regular security audits, penetration testing, and vulnerability assessments
• Mandatory security training and data privacy awareness for all team members
• Role-based access controls ensuring only authorized personnel can access personal data
• Regular encrypted backups and a documented disaster recovery protocol
• Incident response procedures to address potential breaches swiftly and transparently

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable laws and regulations. Our specific retention practices are as follows:

• Client Project Data: Retained for a minimum of 5 years from project completion for compliance, dispute resolution, and portfolio documentation purposes
• Contact Form Submissions: Retained for up to 2 years unless the inquiry results in an ongoing client relationship, in which case project retention terms apply
• Marketing Consent Records: Kept for the duration of your subscription plus 3 years after withdrawal of consent, as required for compliance records
• Financial & Billing Records: Retained for a minimum of 7 years in accordance with Indian accounting regulations and the Companies Act
• Website Analytics Data: Anonymized aggregated data may be retained indefinitely for trend analysis; individual-level data is deleted within 26 months

When retention periods expire, we securely delete or anonymize your data. You may also request early deletion of your personal data — subject to legal obligations — under the rights described in Section 07.

You have meaningful rights with respect to your personal information. We are committed to honoring these rights promptly and without unnecessary barriers.

• Right to Access: Request a copy of the personal data we hold about you, including information on how it is being used
• Right to Correction: Request correction of any inaccurate, outdated, or incomplete personal data we have on file
• Right to Deletion: Request the deletion of your personal data, subject to our legal and contractual obligations to retain certain records
• Right to Data Portability: Receive your personal data in a structured, commonly used, machine-readable format for transfer to another service provider
• Right to Object: Object to the processing of your data for direct marketing or profiling purposes at any time, with immediate effect
• Right to Restrict Processing: Request that we limit how we use your data in certain circumstances, such as while a correction request is being resolved
• Right to Withdraw Consent: Withdraw previously given consent at any time where our processing is based on consent, without affecting the legality of prior processing

Our website and communications may contain links to third-party websites, social media platforms, payment gateways, and other external services. MT Digitech LLP is not responsible for the privacy practices, content, or data handling of any third-party services.

We strongly encourage you to review the privacy policies of any third-party website or service you visit or use. Our Privacy Policy applies solely to information collected directly by MT Digitech LLP through our own website and service channels.

Common third-party services we may use include Google Analytics (analytics), Razorpay or PayU (payment processing), WhatsApp Business (communication), and social media platforms including Facebook, Instagram, LinkedIn, and Twitter/X. Each of these services operates under their own privacy policies and terms of service.

The services provided by MT Digitech LLP are intended exclusively for business and professional use. Our website and services are not directed to, designed for, or intended to attract individuals under the age of 18 years.

We do not knowingly collect, solicit, or retain personal information from individuals under 18. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child under 18 has provided us with personal information without your consent, please contact us immediately at info@mtdigitechllp.com and we will act swiftly to address the concern.

We may update this Privacy Policy periodically to reflect changes in our business practices, applicable laws, regulatory requirements, or service offerings. We are committed to notifying you of any material changes in a clear and timely manner.

When we make changes, we will:

• Post the updated Privacy Policy on this page with a revised "Last Updated" date at the top
• Send an email notification to all active clients and newsletter subscribers describing the key changes
• Display a prominent banner or notice on our website for a minimum of 30 days following any material update

Your continued use of our website or services after the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with a change, please discontinue use of our services and contact us to discuss your options.

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy, your personal data, or our data handling practices, please do not hesitate to contact our Privacy Officer. We are here to help and take all privacy inquiries seriously.